Shipping Policy
Shipping Policy
At Rivaya Couture, we aim to deliver your orders safely and on time. Please read the shipping policy below for details regarding order processing, delivery timelines, and related information.
1. Order Processing
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Orders are processed within 2–4 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an order confirmation once your order is successfully placed.
2. Shipping Locations
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We offer domestic and international shipping.
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Delivery availability and timelines may vary depending on your location.
3. Shipping Charges
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Shipping charges are calculated at checkout based on your delivery address and order weight.
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Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer.
4. Delivery Time
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Estimated delivery timelines are displayed at checkout and may vary by location.
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Delivery delays may occur due to weather conditions, customs clearance, or courier-related issues beyond our control.
5. Order Tracking
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Once your order is shipped, tracking details will be shared via email or SMS.
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Customers can track their order status using the provided tracking information.
6. Incorrect Address
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Please ensure that your shipping address and contact details are accurate.
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Rivaya Couture is not responsible for delays or non-delivery due to incorrect or incomplete address information.
7. Damaged or Lost Shipments
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If your order arrives damaged, please contact our customer support within 48 hours of delivery with images of the product and packaging.
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In case of lost shipments, we will coordinate with the courier service to resolve the issue.
8. Undelivered or Returned Packages
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Packages returned due to unsuccessful delivery attempts or refusal by the customer may be subject to additional shipping charges for re-dispatch.
9. Policy Updates
Rivaya Couture reserves the right to update or modify this Shipping Policy at any time without prior notice.
10. Contact Us
For shipping-related queries, please reach out through our Contact Us page. Our team will be happy to assist you.